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IronGPU Products
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Remote & Onsite Service Contracts
Remote & Onsite Service Contracts
IronGPU offers flexible service contracts to ensure your GPU servers, workstations, and storage systems remain optimized, protected, and fully supported. Whether you need remote diagnostics, proactive monitoring, or physical onsite support, we deliver enterprise-grade service tailored to your uptime needs.
Remote Service Contracts
- IronREMOTE Access: Secure, encrypted remote access to monitor system health, run diagnostics, and apply updates.
- 24/7 Support Availability: Priority access to U.S.-based engineers via phone, email, or remote session.
- Firmware & Software Management: Regular updates for BIOS, GPU drivers, RAID firmware, and OS security patches.
- Alert Monitoring: Automated email or SMS alerts for temperature, GPU load, drive failures, or power irregularities.
Onsite Service Options
- Nationwide Onsite Support: Available in all 50 states through certified IronGPU technicians and partners.
- Break/Fix Services: Onsite diagnostics, part replacement, and thermal or network troubleshooting.
- Installation Assistance: Rack mounting, cable management, and network configuration at your facility.
- Hardware Swap & Spares: Contracted advance replacements with next-day delivery and installation.
Service Tiers
- Basic: Remote support only, next-business-day response, quarterly system health checks.
- Advanced: Includes IronREMOTE, monitoring, monthly performance reports, and patch management.
- Premium: Remote + onsite response, annual site visits, and 24/7 emergency escalation path.
Why IronGPU Support?
- U.S.-Based Experts: Work directly with the engineers who designed and built your systems.
- NDAA-Compliant Processes: No offshore support centers or unverified remote tools.
- Fast Resolution: Log collection, system snapshots, and remote tools accelerate time to resolution.
- Customizable Coverage: Service plans tailored to your location, hours of operation, and infrastructure scale.
Request a Service Contract
Would you like to be an IronGPU Customer or Authorized Partner?
Click Here to go to our inquiry page to learn how to become an IronGPU Customer or Partner.
Or call us at 508-618-1301 or 508-594-8038 today!
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